Warranties

All purchases from Equest PRO are covered by your rights under Australian Consumer Law.

We stand behind the quality, materials, and workmanship of every product we supply. With long-standing, exclusive partnerships with specialist manufacturers, we are committed to delivering reliable products to the Australian equestrian industry.

Order Confirmation

After placing an order, you will receive a confirmation email. Please review the order summary and shipping details carefully. If any information is incorrect, contact us immediately to make necessary adjustments.

Returns & Refunds

Before using any product, we recommend thoroughly inspecting it to ensure it meets your expectations.

If you identify an issue, please email [email protected] with your order number and a clear description of the problem.

• Retail customers: Please contact the store where the item was purchased. Equest PRO will work closely with the store to find the best possible resolution.

• Products confirmed to have a manufacturing fault in materials or workmanship will be replaced freight-free at the point of purchase.

• For health and safety compliance, all returned items—especially horse rugs and riding boots—must be clean and dry.

• All saddle trees carry a 10-year warranty against breakage.

• Leather saddles may show natural variations, which are inherent characteristics of the hide and not considered defects.

Currency

All prices listed on this website are in Australian Dollars (AUD).